Welcome to Guest365
The UK Specialist in Serviced Accommodation
Guest365
Your Home Away From Home
With properties in most major UK cities, Guest365 offers a wide range of serviced accommodations to fit all occasions. Whether you need a city centre apartment or a family home for a staycation or a work trip, we have something for everyone and for all budgets.
What We Offer
The perfect place to stay
Fast & Secure Booking
Simply click BOOK NOW for a smooth booking experience.
24/7 Concierge Team
Our concierge team is available 24 hours a day, 7 days a week, 365 days a year to assist you every step of the way.
Best Price Guarantee
We guarantee our prices to be cheaper than other platforms like Airbnb and Booking.com.
Destinations
We offer a wide range of properties, from a beautiful 4 bedroom house in the heart of Leicester, to the childhood home of The Beatles’ lead guitarist George Harrison, to cosy properties 10 minutes away from Chester Zoo, and even a villa in Barbados. There truly is something for everyone and every occasion.
Manchester
Whether you love Culture, Food, History, Sport, Music, a Night Out, Manchester has something for everybody.
Leeds
London
Sheffield
Nottingham
Hull
Chester
Liverpool
A 5-Star Experience
Here’s what our guests have to say
Frequently Asked Questions
Is there a minimum age to book?
The person making the booking must be 18 years of age or older.
Is there a minimum age for check In?
The lead guest must be a minimum of 18 years old. In a small number of our properties all guests must be over a certain age but this is advertised at the time of booking.
Do I need a passport or ID card to book?
Yes, as part of the booking process we will conduct a guest screening through our screening partner Superhog/Know Your Guest. You will receive an email with a link that will allow you to complete the vetting process which takes no longer than a couple of minutes. As part of the vetting process you will be asked to supply a photo id and take a selfie. Once completed you will receive a confirmation email.
What if I have questions before my stay?
Our dedicated concierge team is on hand 24/7 to assist you every step of your journey with us.
How do I know my booking has been accepted?
You will receive an email confirmation once the booking has been completed and the payment has been processed.
How do I Check In?
We offer our guests self-check-in via a key safe or through our trusted partner Keynest. The relevant check-in information will be sent to you within 24 hours of your arrival so make sure you check your emails for this information. Should you have any questions, you can contact our concierge team who will be delighted to assist you.
Check-in time is usually from 3pm and check-out is usually by 11am.
Can I Check In early?
Should you have any enquiries regarding an early check-in, we will do our best to accommodate your request wherever possible. Please note additional charges may apply.
Can I Check Out Late?
Should you have any enquiries regarding a late check-out, we will do our best to accommodate your request wherever possible. Please note additional charges may apply.
Can I change my booking?
Changes to your booking are subject to availability and your booking terms and conditions. Should you need to change your date of arrival or departure, please contact our concierge team via email on [email protected] or by phone on 03330166484.
Can I cancel my stay?
Guests are permitted to cancel their stay up to 24 hours before check-in for a full refund.
Please note cancellations are not permitted on “Non-Refundable” rates.
If a guest fails to arrive or does not cancel within the cancellation policy time – they are treated as a “no show” and the full amount will be charged and is non-refundable.
How do I cancel my stay?
Cancellations must be requested via an e-mail to [email protected]. Confirmation of cancellation will be sent to you via email.
How Can I get an invoice or receipt for my booking?
As soon as the payment for your booking has been processed, a receipt will be sent to your email. You can also request an invoice for your booking by emailing our concierge team on [email protected].
Will I get daily housekeeping?
The property will be cleaned before the start of your booking and again after you have checked out. For longer stays, additional cleaning can be requested. Please note this will incur a surcharge based on the size of the property and the service required. Please email [email protected] to enquire about cost and availability.
Can I request extra bedding/towels?
The property will have fresh clean towels and bedding ready for your arrival. Should you require extra to be delivered during your stay you can contact the concierge team via email on [email protected]. Extra towels and bedding are subject to availability and may incur a surcharge.
Can I leave my luggage in the property before check-in and/or after check-out?
We cannot usually offer a drop off luggage service at our properties, however please check with us by emailing [email protected] for availability. Depending on the location, luggage storage services from third parties may be available:
https://stasher.com/
https://usebounce.com/
https://www.nannybag.com/en
Will I be provided with toiletries during my stay?
We provide a starter kit with toiletries and toilet paper to get you started, any additional items can then be purchased from local stores.
Do I need Travel Insurance ?
While we do not require our guests to have travel insurance, we highly recommend it.
Are Sofa beds made up on Arrival?
As we know most of our guests will use the sofa during the day time, the sofa beds are not made up on arrival. Please let us know 24 hours ahead of arrival if you require linen for the sofa bed so we can leave it for you within the property.
Do I get a Discount for stays over 28 days?
Yes, we apply a discount for longer stays over 28 days. Once you have selected your dates, the total shown will be including the discount.
Can I bring my pet?
Most of our properties do not allow pets however you can enquire via email at [email protected] and we will confirm whether the request is possible. Make sure to include a picture of your furry friend and a little something about their personality. Please note, if approved, a damage deposit will be required before you arrive with your pet.
Can I smoke on the property?
All Guest365 properties are by law non-smoking properties. A charge of £200 per night will be applied if we find evidence that smoking has occurred inside the property.
I have visitors coming in, is this allowed?
Our guests are permitted to have visitors during their stay, but only the number of guests disclosed at time of booking are permitted to stay overnight in the property.
I am willing to pay for the extra person charge, Is this allowed?
Depending on the property and the amenities available extra guests may be allowed to stay at extra cost. Please reach out to our dedicated concierge team who will be able to assist you with your enquiry.
We are a family traveling with a baby or child, is this allowed?
Most of our properties are child friendly. Please ensure you check the listing before booking for suitability information, or speak to our concierge team on [email protected] or by calling 03330166599 and we will be happy to advise.
Do you provide a baby cot?
Some of our properties will have a baby cot available, please make sure to check the listing and/or enquire before you book. Just email or call our dedicated concierge team on [email protected] or 03330 166 484.
Cancellation due to force majeure (last minute canceled flight, crisis, covid) Will the cancellation be free of charge?
We always recommend our guests take out their own travel insurance policies which would cover them for any unforeseen circumstances. Bookings are always bound by our normal cancellation policies.
I want to shorten my stay. How do I do it? Will there be any refund?
Should you need to cancel or shorten your stay just inform our Concierge Team via email [email protected].
Guests can cancel until 48 hours before check-in for a full refund.
Booking amendment requests can be made up to 24 hours before check-in. Guest365 cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.
Amendment requests received after check in will not be eligible for a refund.
